Responsible Gaming —
99xok's Safety Commitment
99xok believes entertainment should always be controlled and enjoyable. Play by our safety tools and guidelines — keeping yourself and your family in mind.
Why is responsible betting important?
Online betting and casino gaming is primarily a form of entertainment. However, when gaming turns into an addiction, it can have a deep impact on personal, family, and financial life. 99xok always wants its users to enjoy games in a safe and controlled environment.
Before playing on our platform, it helps to know a few key principles: betting is never a source of income — it is entertainment only. Never wager more than you can afford to lose. Avoid placing bigger bets in hopes of recovering after a loss.
99xok provides multiple protective tools for users in Bangladesh — from deposit limits to full self-exclusion. Learn about these features and use them when needed.
You must be at least 21 years old to participate at 99xok. Minors are strictly prohibited from creating accounts or taking part in any games.
Our Safety Tools & Features
Deposit Limit
Set a maximum cap on your daily, weekly, or monthly deposits. Once a limit is set, it cannot be exceeded. Requests to increase this limit go through a set review process.
Financial ProtectionTime Limit Setting
Decide in advance how long you will play. When a session time limit is active, a warning message will appear automatically after the set time is up. Allocate your time with your family and daily responsibilities in mind.
Time ManagementTime-Out Break
If you feel you need a break, temporarily close your account for anywhere from 24 hours to 30 days. During a time-out, you will not be able to log in or make deposits.
Temporary BreakSelf-Exclusion
You can request a permanent self-exclusion for long-term protection. Once this option is active, your account will be fully closed and you will need to contact the support team to reactivate it.
Permanent ProtectionSupport & Guidance
If you feel gaming is becoming a problem, do not hesitate to contact the 99xok support team. Our live chat and email support are available 24 hours a day, 7 days a week in both Bengali and English.
24/7 SupportMinor Protection
99xok is for ages 21+ only. Parents are advised to use a PIN or password protection on shared family devices to ensure minors cannot access the account.
Child ProtectionWarning Signs of Problem Betting
If you notice any of the following in yourself or someone you know, consider seeking help. Taking action in time is the greatest strength.
Repeatedly playing and increasing bet amounts in hopes of winning back losses.
Lying or hiding betting activity from family, friends, or colleagues.
Prioritising gaming over daily tasks, family responsibilities, or sleep.
Trying to stop playing but returning repeatedly, or feeling restless and anxious.
Spending money meant for household expenses, debt repayment, or emergencies on betting.
Feeling mental discomfort, irritability, or depression when not betting.
If these signs appear
Contact the 99xok support team directly. We will help with full confidentiality and assist in activating the necessary protection tools. Your well-being is our priority.
- Reach us on live chat — available 24 hours, 7 days a week
- Email us: [email protected]
- Set limits and exclusions directly from your account settings
Ways to Keep Yourself Safe
Every 99xok account comes with the following safety options at no cost. They can be activated at any time by contacting the support team.
Daily Deposit Limit
Set the maximum amount you can deposit in a single day. Once the limit is reached, no further deposits will be possible for that day.
Weekly & Monthly Limit
Set a weekly or monthly budget. This limit should be set in line with your monthly income or savings.
Session Time Alert
You will receive an automatic break prompt after your set time is up. Make it a habit to take a break every 30 minutes or 1 hour.
Permanent Account Closure
To stop playing long-term or permanently, inform the support team. We will help make the process simple and quick.
The Golden Rules of Safe Betting
99xok always wants your betting experience to remain enjoyable. Following these simple rules will keep gaming firmly in the entertainment zone:
- Only use money that, if lost, will not harm your household.
- Never think of betting as a way to earn extra income.
- Avoid betting when under the influence of alcohol or any other substance.
- Before every bet, ask yourself: is this for entertainment, or am I trying to force a win?
- Avoid placing larger bets on impulse after a loss.
- Set a fixed limit on the time and money you spend on betting each day.
- Be open with friends or family about your betting habits.
Contact for Help
If you feel you are losing control of your gaming, do not delay — contact us. The 99xok support team will guide you in the right direction with complete confidentiality.
Seeking help is not a sign of weakness — it is a sign of courage.
21+ Age Verification & What Parents Should Do
99xok is for people aged 21 and above only. Age is verified during account registration and identity documents may be requested if needed. If a minor attempts to create an account and is detected, the account will be closed.
Advice for Parents
If you have minor family members at home, use parental control software on your devices. Block betting sites on the browser and do not share your passwords. Make children aware of online safety.
Identity Protection
Do not share your 99xok account login details, password, or OTP with anyone — including family members. Sharing an account violates the site's rules and puts your account at risk.
Responsible Gaming FAQ
Have a Safe and Enjoyable Experience at 99xok
Play responsibly, stay within your limits, and enjoy betting purely as entertainment. Whenever you need help, we are always here.