Your Privacy Is Our Priority

1. What Information We Collect

99xok may collect the following categories of information in order to provide its services:

1.1 Information You Provide Directly

• Name, date of birth, and gender identity
• Contact details such as email address and mobile number
• National ID card or passport information (for identity verification)
• Payment information — bKash, Nagad, Rocket, or Upay account numbers (within the limits of the service)
• Any additional information you provide when creating your account

1.2 Automatically Collected Information

• IP address and device type
• Browser information and operating system
• Page visit logs and session duration
• Behavioral data collected through cookies and similar tracking technologies
• Gameplay activity, betting history, and transaction logs

1.3 Information Received from Third Parties

In some cases we may receive necessary information from payment processors or identity verification service providers. This information is used solely for account verification and fraud prevention purposes.

2. Purpose of Using Your Information

99xok uses the information it collects for the following legitimate purposes:

1. Account management and identity verification: to create, maintain, and secure your account.
2. Transaction processing: to complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
3. Customer support: to resolve your issues via live chat and email.
4. Security and fraud prevention: to detect and prevent unauthorized access and fraudulent activity.
5. Responsible gaming: to monitor unusual gaming behavior and provide assistance when needed.
6. Legal compliance: where required to comply with applicable laws and regulations.
7. Platform improvement: to analyze user experience and improve the quality of our services.
8. Communications: to send important account-related notifications.

3. Cookies & Tracking Technologies

The 99xok website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the site's performance and user experience.

3.1 Types of Cookies

• Essential cookies: required to ensure the basic functionality of the site. These cannot be disabled.
• Performance cookies: used to measure how well the various pages of the site are working.
• Functionality cookies: used to remember your preferences and language settings.
• Session cookies: used to maintain your logged-in state and are automatically deleted when the browser is closed.

3.2 Cookie Controls

You can delete cookies or stop accepting new ones at any time through your browser settings. However, disabling certain essential cookies may limit some features of the site.

4. Data Storage & Security

99xok places the highest importance on protecting your personal information. We apply industry-standard technical and administrative measures:

• SSL/TLS encryption: all data exchanged between your browser and our servers is transmitted in encrypted form.
• Firewall protection: robust network firewalls are used to prevent unauthorized access.
• Access controls: only authorized personnel can access your information, and they are bound by strict confidentiality requirements.
• Regular security audits: periodic reviews are conducted to identify system vulnerabilities.
• Data retention period: your information is retained for as long as your account is active and for the period necessary to meet legal obligations. After an account is closed, data is securely deleted.

5. Sharing Information with Third Parties

99xok never sells your information under any circumstances. However, information may be shared with specific third parties in the following limited situations:

• Payment processors: only the information necessary to complete transactions via bKash, Nagad, Rocket, and Upay.
• Identity verification services: with security partners for account verification and fraud prevention.
• Game software providers: with Pragmatic Play, Evolution Gaming, Spribe, JILI, and other providers to the extent necessary to operate games.
• Legal authorities: when required by court order or legal process.
• Business transfers: in the event of a company merger or acquisition, where users will be notified in advance.

In each of the above cases, third parties are contractually bound to uphold our privacy standards.

6. Your Rights & Controls

As a user of the 99xok platform, you have the following rights over your own information:

6.1 Right of Access

You can find out at any time what information we hold about you. This request can be made through our support team.

6.2 Right to Rectification

If your information is incorrect or incomplete, you can request that it be corrected.

6.3 Right to Erasure

You can request account closure and ask for data beyond legal obligations to be deleted.

6.4 Right to Restrict Processing

In certain circumstances, you can request that the use of your information be limited.

6.5 Right to Object

You can request at any time that we stop sending you marketing communications.

7. Protection of Minors

99xok's services are for those aged 21 or above only. We do not intentionally collect any information from minors. An age verification process is followed at the time of account registration.

If we become aware that information has been collected from a minor, we will immediately delete that information and close the associated account.

8. International Data Transfers

99xok may use servers and third-party services located in various countries. As a result, your information may be processed outside of Bangladesh. In such cases, we ensure that:

• Transfers are made in compliance with applicable data protection laws.
• The receiving party is contractually bound to maintain our privacy standards.
• Data is always exchanged in encrypted form.

9. Responsible Gaming & Data

99xok places the highest importance on responsible gaming. To this end, we analyze user gameplay data — solely to assist those users for whom unusual or at-risk behavior is identified. This information is never used for commercial purposes.

To learn more about responsible gaming, visit our Responsible Gaming page.

10. Changes to the Policy

99xok reserves the right to update this Privacy Policy at any time. For significant changes, we will:

• Publish a notice on the website.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the page.

If you continue using 99xok's services after any changes, you are considered to have accepted the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please get in touch with us: